At OLEGKOLO, we value your satisfaction and aim to provide a clear, fair, and convenient return and refund process. Please review the following policy carefully before placing an order.
1. Return and Refund Period
Return requests may be submitted within 30 days from the date of delivery.
Once the returned item is received and inspected, refunds are usually processed within 7 business days.
Please note that processing time with your bank or payment provider may vary after the refund is issued.
2. Eligible Items
To be eligible for a return or refund, items should meet all of the following conditions:
Unused and in original condition
Returned in original packaging
Accompanied by a valid receipt or proof of purchase
Items damaged, altered, or incomplete due to customer handling may not be eligible for return or refund.
3. How to Request a Return or Refund
To request a return or refund, please contact us at service@olegkolo.store and provide:
Your order number
Clear photos or videos of the product (if applicable)
Our customer service team will review your request and confirm eligibility within 3 business days.
If approved, you will receive the appropriate return address and detailed instructions.
Important: Returns sent without prior approval may not be accepted.
We recommend using a trackable shipping method with delivery confirmation, as packages sent without tracking may not be traceable.
4. Return Shipping and Fees
If the return is due to our responsibility (e.g., defective or incorrect item), we will cover the return shipping cost and issue a full refund.
If the return is due to customer reasons (e.g., change of mind), the customer is responsible for return shipping costs.
No restocking fees will be charged.
5. Refund Process
Refunds are issued to the original payment method after the returned item has been received and inspected.
Once the refund is completed, a confirmation email will be sent.
Please allow additional time for your bank or payment provider to process the refund.
6. Exchanges
Exchange requests may be submitted by contacting service@olegkolo.store.
All exchanges are subject to product availability.
If the requested replacement item is unavailable, a refund will be issued instead.
7. Order Cancellations
Orders may be canceled before shipment.
If payment has been processed but the order has not yet shipped, a full refund will be issued.
Once an order has been shipped, cancellations are no longer possible, and the return process must be followed.
8. Contact Information
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Email: service@olegkolo.store
Phone: +86 167 6808 7784