At OLEGKOLO, we are committed to providing a transparent and reliable shipping experience. This policy outlines our shipping procedures, estimated delivery times, and costs to help you shop with confidence.
1. Shipping Destinations
We currently ship exclusively to the contiguous United States (U.S. mainland).
Exclusions: We do not ship to Alaska, Hawaii, U.S. territories (e.g., Puerto Rico, Guam), or military addresses (APO/FPO/DPO) at this time.
2. Shipping Costs
Standard Shipping: We are pleased to offer Free Standard Shipping on all orders delivered within the contiguous United States.
No Hidden Fees: The price you see at checkout is the final price for shipping. There are no restocking or hidden handling fees.
3. Order Processing & Delivery Estimates
All orders are shipped from our warehouse in Qinhuangdao, China. Your total delivery time is calculated as: Processing Time + Transit Time.
| Stage | Timeframe | Details |
| Order Processing | 1–3 Business Days | Orders are processed Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day. |
| Transit Time | 15–20 Business Days | Estimated time for the package to travel from our warehouse to your U.S. address. |
| Total Delivery Time | 16–23 Business Days | The typical timeframe to receive your order after placement. |
Please note: Delivery times are estimates and may vary slightly due to customs clearance, carrier delays, or extreme weather conditions.
4. Tracking Your Order
Once your order has been dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a link to the carrier’s website.
Tracking information may take 3–5 business days to update once the package leaves our facility.
You can track your package directly through the link provided in the email or via major tracking platforms.
5. Customs, Duties, and Taxes
Since orders are shipped internationally from China:
Import Duties: For most orders under $800 shipped to the U.S., import duties are generally not applied under de minimis rules.
Responsibility: If any local customs fees, import duties, or taxes are assessed by U.S. Customs upon arrival, these charges are the sole responsibility of the customer. OLEGKOLO does not collect or pay these fees in advance.
6. Address Accuracy & Undeliverable Packages
Please ensure your shipping address is accurate and complete.
Incomplete Addresses: We are not responsible for orders that are undeliverable due to incorrect address information provided by the customer.
Package Redirection: Once an order has been shipped, the shipping address cannot be changed. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of re-shipping.
7. Delays and Damaged Goods
Delays: While we strive to meet all delivery estimates, international shipping may occasionally face delays beyond our control (e.g., customs inspections). We appreciate your patience in these instances.
Damaged Items: If your order arrives damaged, please take photos of the packaging and product immediately and contact us at service@olegkolo.store within 48 hours of delivery.
8. Contact Information
For any questions regarding your shipment or to inquire about an order, please reach out to our customer support team:
Email: service@olegkolo.store
Phone: +86 167 6808 7784
Business Hours: Mon-Fri, 9:00 AM – 6:00 PM (GMT+8)
Address: Room 602, Unit 3, Building 13, Daqin Zuo’an, Gangcheng Street, Haigang District, Qinhuangdao, Hebei Province, China, 066000